Date Published: 
01/23/2012

The basic story is now well known.  On the evening of January 13, 2012, while ‎many guests were at dinner, the Costa Concordia hit a reef off the coast of ‎Tuscany.  It’s been sitting in the water, on its side since then.‎

How it got there seems to be a somewhat mind-boggling story of ‎mismanagement, and doing most everything wrong:‎

  • The ship was, deliberately, miles off course – the Captain wanted to ‎‎“salute” the near-shore Tuscan island, perhaps inspired by a similar ‎salute by another captain some time earlier. ‎
  • When the ship hit the reef, it took over an hour for the command to ‎abandon ship to be given.  ‎
  • People were given incorrect information in the meantime, which may ‎have contributed to the 17 deaths (plus another x still missing and ‎presumed dead).  ‎
  • This was the first evening of the sailing since new passengers boarded, ‎and there had been no lifeboat drill yet –it was scheduled for the next ‎day. ‎
  • The Captain and senior officers were found by the Coast Guard in one of ‎the lifeboats as the evacuation was still taking place, leading to a well-‎publicized and testy exchange where a Coast Guard officer told the ‎Captain to get back on the boat.  ‎
  • The evacuation was reported by many sources to be quite disorderly ‎and chaotic, due at least in part, to the absence of senior officers to ‎calmly guide the situation. ‎

Early estimates indicate the cost to the company might be $100M, and the ‎insurance bill might be anywhere between $500M and $1B.  ‎The Captain, Francesco Schettino, will be up on charges in Italy.

The crisis has led to a number of relatively immediate problems:‎

  • There was an urgent rush to find any lingering survivors among the ‎missing
  • There is a possible environmental crisis if the ships fuel begins to leak ‎into the channel.  ‎
  • The impact on Costa Cruise Line’s parent Carnival has already been a ‎significant share price drop
  • The likelihood is that this accident will affect cruise line bookings at all ‎cruise lines in the short term, affecting everyone in the industry
  • There is also the possibility that regulators may look at safety aspects of ‎the industry and demand improvements, driving up costs.

 

Risk Management Perspective: 

While there are many lessons here, at least two critical ones jump off the page ‎for company executives and Boards:‎

  • When the rogue employee is the boss, the scale of the damage can be ‎almost unlimited.  This goes right to the heart of culture, hiring, and ‎management. ‎
  • The impact on other companies will be important too. Companies that ‎had no accident are going to be sideswiped by this accident.
Industry Group: 
Large Enterprises
Industry: 
Large Enterprises/Conglomerates
Country: 
Rest of Europe
Risk Class: 
Operational
Risk Class: 
Financial
Risk Class: 
Industry
Risk Type: 
Financial Operations - Costs
Risk Type: 
Core Operations Failure
Risk Type: 
Compliance
Risk Type: 
HR
Risk Type: 
Specific Industry Crisis

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